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I am This review is based on my recent experience with this business, which was recommended to me by a very good friend. So I decided to take a 2013 to the store, based on the recommendation of my friend and based on the information I received, I justified my decision to tear out many parts, especially to get the sensors.
So anyone doing business with this business should be careful what they say, especially with regard to the safety of your car and the quality of the parts and equipment.
So, based on my experience with this business, I would give you an explanation as to why I give them a 1 star. I had a horse in the race just to let others know about my experience with them, and
I would like to start by making an appointment for the return of my car on 15 June and not getting it back until 20 June. At 5: 23 p.m. I received a call from the owner that the car was not ready because of another alarm code that had been set after the sensor was installed. He went on to say that there were other alarms and codes and that he thought it might be a bad sensor, but it wouldn't happen.
Then he said it would cost $100 to leave the sensor and do the work on the original problem. He said the service technician was still putting everything together and would not take long, but the new cost would be $1,142.
Then at 3: 59 p.m. he said he could put it all back together and return the car to me on the 19th. On June 20th, I called the service manager my son babysits for, asked and talked about when my car would be ready, and he called me back.
On June 15, he gave me phone offers of $500 to $550 to install the sensors, including parts and labor. He called back immediately and said he wanted to remove the sensor, but he had done everything wrong and he had already installed it, but he still reckons with labour costs! He said he kept it on because they installed the wrong part and were still trying to charge me for it. On June 20th, he called me back and said that they still want to pay for the work and they would still pay for everything!
If the store had solved the real problem, it would have been $900 to solve it, but that would be too much for them. You simply book an appointment online and use their free online bookings and free calls with customers.
I received my first call and asked to speak with the owner, I could find him in a moment, but remember that they close at 18: 00. I called at 3: 45 p.m. and when I got there, he explained that the technicians were still working on the car and it was not ready. By that time, the sensor was already installed, so I had to keep my mind off it until they were closed. On6 S., m. ,
Based on the technician's statements about the diagnostic device, the owner stated that he had a high / low pressure error in one of his banks. The owner states that the sensor was not the low / high pressure measurement of a bench that caused the driveline malfunction and the alarm error.
Also, the owner did not even think that he might have caused the accident. What really upsets me is that the owners were so worried that they couldn't repair and finish the car. that they did not even know what the real problem was. Based on what I have seen in the past, I trust in the expertise, experience and opinion of BMW.
So I had a friend bring me to the shop at 2pm for lunch, thinking the car was ready. I got out of my car on the night of June 14, threw the keys in the mailbox and warned all my friends, family and colleagues - workers who drove BMS VW or Audi - not to do business there. So on June 15th, after checking the condition of our car and talking to the service manager (who is the owner's son), I called the shops again.